For my first time traveling outside the country I am happy that I chose Eileen to be my travel agent. Eileen made it very stress-free, I didn’t have to worry about anything. Every time I had a question she was on top of it, quick to reply (phone or email), if she didn’t know the answer she would find out the answer. When I said “I want to travel outside the country and go somewhere Caribbean here’s my budget what can you find” she came back with an awesome choice of Ocho Rios, Jamaica and it was under my budget. The resort was amazing but I want to talk about the customer service of Eileen. If you’re from North Carolina you know that January 17, 2018 was the day it snowed and produced 10 inches! I was terrified that I would not be able to leave, our flight was at 7 a.m. and Eileen was up with us when my first flight was delayed 1.5 hours, while we were sitting on the plane Eileen was making arrangements for my connecting flight because we were going to miss it. Before we took off from the first flight I had a new connection flight all ready for us before I even told her about the delay of the first flight (she was on top of it). When our second flight was delayed 2 hours she was already on the phone with the resort, making sure our transportation would still be ready for us when we got there. Once we were there she was still in contact with me to make sure that we got in our van to head to the resort. Not once did I feel left alone, she was there until I checked in and even made sure that I was having fun! Thank you Eileen for making my first experience outside of the country a stress-free one. I will definitely recommend Eileen and definitely be calling her when I need those awesome prayers.
Nirvana Kneads Massage Therapy